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Stakeholder Engagement

In 2022, we have conducted our first official materiality assessment. By evaluating our organization’s context, identifying relevant ESG topics and impacts, and assessing the significance of those impacts through research and engagement with relevant stakeholders. Stakeholders engaged included upstream and downstream suppliers, customers, employees, government, community, trade Associations. Through this study, 15 important environmental, socioeconomic, and governance material issues are validated. We agree that they are all critical to Concept 4. We have already taken action to address them and included into our consideration in daily business activities. We are developing our sustainability strategy plan that will be accounting and monitoring our impacts on identified materiality issues. To ensure that our business’s evolving context and impacts are accurately reflected in our priority topics, we will conduct regular updates to our materiality assessment bi-annually.

Identified Materiality Issues

Environment

Energy Use and Emission Management

Climate Change

Wastewater & Effluents Management

Hazardous Substances Management / Pollution Prevention

EMS Management System

Land Use & Biodiversity

Water & Waste Management

Social

Child & Forced Labour

Discrimination, Harassment & Abuse

Freedom of Association

Occupational Safety & Well-being

Employee Empowerment

Governance

Compliance

Business Conduct & Ethics

Information Security

Key stakeholders indentified for Concept4

Suppliers

stakeholder-supplier

Engagement Mechanism

Supplier annual survey

Supplier annual audits

Business review meetings

Ratings and on-site review

Focus Area

Compliance

Business Conduct & Ethics

Child & Force Labour

Freedom of Association

Energy Use and Emission Management

Hazardous Substances Management / Pollution Prevention

Customers

stakeholder-supplier

Engagement Mechanism

Customer services email

Quality assessment meetings

Focus Area

Compliance

Information Security

Climate Change

Employees

stakeholder-supplier

Engagement Mechanism

Company-wide announcements

Employee satisfaction survey

Internal Anonymous suggestions box

Focus Area

Business Conduct & Ethics

Occupational Safety & Well-being

Employee Empowerment

Discrimination, Harassment & Abuse

Government

stakeholder-supplier

Engagement Mechanism

Annual Mandatory Report

Corporate Website

Local Regulatory Compliance

Focus Area

Compliance

Business Conduct & Ethics

Community

stakeholder-supplier

Engagement Mechanism

Corporate Website

Focus Area

Climate Change

Compliance

Occupational Safety & Well-being

Trade Associations

stakeholder-supplier

Engagement Mechanism

Corporate Website

Public Conference

Focus Area

Compliance

Freedom of Association

Climate Change

Materiality Assessment

Our bi-annually materiality assessment involves steps of gap identification, issue prioritisation, result validation and progress review. Through our comprehensive research and peer analysis, a list of sustainability issues is identified. During the stage of issue prioritisation, we have conducted supplier and employee survey to collect stakeholders’ interests and concerns. At the same time, we have determined the most significant risks and potential opportunities under the scope of our business activities. Our materiality matrix has been plotted based on the surveys according to the significance of impacts by the issue against the influence on the decision making of stakeholders. 

concept4 materiality matrix

By observing the result of our matrix, 6 issues are identified

having the most impact and influence on decision making

Environment

Energy Use & Emission Management

Climate Change

Social

Discrimination, Harassment & Abuse

Child & Force Labour

Governance

Business Conduct & Ethics

Compliance